This Refund Policy explains how refunds work for paid subscriptions to Ritelio Core. It should be read together with our Terms & Conditions.
1. Free Trial
New accounts start with a free trial, so you can try Ritelio Core before paying anything. No payment is collected during the trial, and you won’t be charged unless you actively choose to subscribe to a paid plan.
2. Subscription Billing
Paid subscriptions are billed in advance for each billing period (for example, monthly or annually, depending on the plan you choose) and renew automatically unless cancelled before the renewal date.
3. Cancellations
You can cancel your subscription at any time from within the application. Cancelling stops future renewals, but we do not provide prorated refunds for the time remaining in a billing period you have already paid for; you will keep access to the Service until the end of that period.
4. Refund Eligibility
We will issue a full refund if: (a) you were charged in error or more than once for the same billing period (duplicate charge); (b) a technical issue on our side prevented you from accessing the Service for a significant part of a paid billing period and we were unable to fix it in a reasonable time; or (c) required by applicable Indonesian consumer protection law.
Outside of these cases, fees already paid for a billing period are generally non-refundable, including if you simply decide to stop using the Service partway through a period.
5. How Payments Are Processed
Subscription payments are processed through iPaymu and other supported payment methods shown at checkout. Approved refunds are returned to the original payment method used for the charge, through the same payment processor.
6. How to Request a Refund
To request a refund, email hello@ritelio.com with your account email and the invoice or transaction you’re asking about. We aim to respond within 3 business days.
7. Processing Time
Once a refund is approved, it is typically returned within 7–14 business days, though the exact timing can depend on your bank or e-wallet provider.
8. Changes to This Policy
We may update this Refund Policy from time to time. The current version always applies, and we will post the "Last updated" date above whenever it changes.