FAQ

Not yet. We’re in private beta and onboarding businesses by invitation as early adopters. If you’re interested, apply through the contact form below, and we’ll reach out to get you set up.

No. Ritelio Core runs entirely in your web browser, on any device, so there’s nothing to download, and updates happen automatically.

No. As soon as you log in, every screen has built-in guides, a step-by-step walkthrough, and a glossary of business terms. So most businesses can set themselves up without outside help, and a consultant is optional, not required.

Yes. Every business runs in its own isolated space, protected at the database level. On top of that, financial records are write-protected, and your data is stored securely in the cloud.

You can upgrade to a paid plan at any time and pick up right where you left off. The products, sales, and settings you created during the trial all stay in place.

Yes. You can import your products and customers from a CSV file in minutes, and export your data again anytime you need to. After all, your data stays yours.

Yes. Ritelio Core supports multiple branches and warehouses at once, with separate stock, staff, and reports for each branch. And if you want the big picture, there’s also a consolidated view of everything.

Yes. Faktur Pajak, PPh 23 and PPh 4(2) withholding, and QRIS payments are all built in, and they’re designed around how business actually works in Indonesia.

Both. Every user can switch the app between English and Bahasa Indonesia anytime.

Yes. Ritelio includes Bills of Materials, Work Orders, and production costing, including subcontract (maklon) production, and it all runs inside the Ritelio Core you already use.

Subscription payments are processed through iPaymu, which supports bank transfer, virtual accounts, e-wallets, QRIS, and major cards. You’ll see the available options at checkout inside the application.

You can cancel anytime from inside the application. Cancelling stops future renewals, and you keep access until the end of the billing period you already paid for. See our Refund Policy for details.

Fees already paid for a billing period are generally non-refundable, except for billing errors, duplicate charges, or extended outages on our side. See our Refund Policy for the full terms.

If you join as an early adopter with locked-in pricing, that price stays the same for as long as your subscription remains active without interruption.